VISN IT understands that the specific business and budget needs of every small to medium enterprise is different. Even for companies of similar specialization and size, each has its own unique resource requirements.

For this reason, our managed technology solutions – comprising one, several or all of our Virtualization, IT as a Service, Virtual Storage and true NOC and service desk offerings – are directly aligned with your goals. We also provide built-in delivery best practices, at no additional cost, that increase IT business performance and improve your bottom line.

With VISN, you have Total Network Assurance—managed, maintained, stored and virtualized.

PROCESS

• Virtualization: We help you to create a shared pool of resources that can serve as your DR site, application rollout or service delivery environment.
• IT as a Service: With visionary leasing partners such as IBM Global Financing and the distribution leaders TechData, Ingram Micro and Synnex we “buy back” your systems and give you highly cost-effective, constantly refreshed IT.
• Virtual Storage: You are given the “keys” to your own leased, secure, highly available, external storage environment, along with assessment tools that let you assess and manage your storage levels.
• Network Operation Center (NOC): We remotely monitor your network as well as build remote applications, manage, monitor and maintain appliance networks, patches and virus detection.

SERVICE LEVELS

Total Network Assurance

Our Total Network Assurance program, focused on 24/7 monitoring and problem remediation, is available in three cost-effective blocks that are directly tailored to your needs:

• VISN IT Silver Support (Level I): We provide remote monitoring of devices, services and operating systems and a full range of reporting including virus and risk reports delivered immediately. Ideal for medium-sized enterprises with internal IT teams that require additional peace of mind.
• VISN IT Gold Support (Level II): Monitoring services as described in our Silver monitoring program, plus remediation in flexible service blocks. Ideal for businesses that need to augment internal technical staff.
• VISN IT Platinum Support (Level III): All Silver-level services, plus comprehensive, on-site problem remediation—we become your “virtual IT department”. Ideal for high-performance smaller companies with limited or no IT personnel.